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Wednesday, Aug 20, 2008 08:48:27 PM Welcome D-loader!
FREQUENTLY ASKED QUESTIONS

What is D-Loads Retail?

D-Loads RT is the first to apply real-time solutions in retailing services in the Philippines. It is new way to distribute loads for different telecommunication companies, internet access cards, online gaming access cards and landline prepaid cards for different providers through mobility functions and web applications. With your existing mobile sim, you can now enjoy services that will allow you to transfer and sell loads through mobile texting.

It is fast, secure and reliable. D-Loads was awarded by Asia-Pacific Excellence Awards, Philippine Marketing Excellence Award and National Shoppers Choice Award as the Most Promising innovative Marketing Company, Most Outstanding Electronic Loading Company and the No. 1 Real-Time Mobile Technology Solution.

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How to register a subscriber to D-Loads Retail services?

To register a subscriber to D-Loads retail, just text

CREATE <mobile #> * <name> * <address>

Ex. CREATE 09181234567 * Juan dela Cruz * Manila

P50 will be deducted from your account upon successful creation of retailer.

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Can postpaid subscribers enroll in D-Loads Retail?

Yes, Globe, Smart or Sun subscribers regardless if postpaid or prepaid users may enroll in D-Loads Retail.

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How much commission do I get from the retailers who I referred to D-Loads retail?

You earn 0.30 overriding commission from all successful load transactions of retailers that you have created. This is accumulated and credited every 10th of the month.

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How do I send loads or e-pins to my customer?

Just send the message:

<Mobile # of recipient> <Product Code> <Pin>

Ex. 09181234567 ISP100 1234

A confirmation message will be sent to you informing you if the transfer was successfully made or not. The e-load or e-pins will then be sent to the mobile number of the recipient indicated in the request.

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What if I send the e-load/e-pins to a wrong number? Can I get back the amount?

For E-load, you can still get back the amount provided that the number of the target recipient is non-existent. If the target number do exists, then you cannot claim back the amount loaded.

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How do I transfer load fund to other D-Load members? Can I transfer to members registered under D-Loads advance and D-Loads RT?

D-Loads retailers may transfer load fund to any members registered under D-Loads advance and D-Loads RT. To transfer, text

<Mobile # of recipient> LF<Amount> <Pin>

Ex. 09181234567 LF1000 1234

Retailers may transfer a minimum amount of P100 and a maximum of P10,000 for every transfer.

Transaction fees are chargeable to the recipient. P10 will be charged for every load fund transfers amounting to less than P1,000 while 1% of the amount will be charged for every load fund transfers amounting to P1,000 and up.

Retailer's income is (Transaction fee less P2). Retailers earn a minimum of P8 per load fund transfer.

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Why hasn't my customer received the load?

Probable reasons are as follow:

  1. The system has not yet received the load request from you. Delays in the arrival of the message may happen due to the unlimited promo of Globe and Smart or during peak hours.
  2. You might have sent your message to the outgoing numbers of D-Loads. Please don't reply to the number replying to you. Please send all your load requests to 0917-8238999, 0918-2888088 or 0921-2888088.
  3. Load request might have fallen to the 3-hr filter of the system. The system does not process identical message if received within 3 hrs. If u wish to load the same number with the same product code within 3 hrs, simply put 1 or 2 spaces before the first word so it will be treated as a unique message by the system.
  4. Network related problem. (Globe, Smart, Sun)
  5. D-Loads server experiencing technical problems.

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Can I replenish my D-load fund using Smart Money? How can I use it?

Yes. First, link your Smart money account with your mobile number registered in D-Loads RT. Text

LINK <Your 16 digit smart money account number> pin

Ex. LINK 5577514180130108 1234

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How to register a subscriber to D-Loads Retail services?

To register a subscriber to D-Loads retail, just text

CREATE <mobile #> * <name> * <address>

Ex. CREATE 09181234567 * Juan dela Cruz * Manila

P50 will be deducted from your account upon successful creation of retailer.

Second, follow the steps below:

  • Go to SMART Menu
  • Press "SMART Money -> Transfer -> Others
  • Key in SMART Money account number of D-Loads
  • Press "Ok" upon seeing "transfer menu" in your screen
  • Choose "MySmartMoney"
  • Enter desired amount (minimum of P100)
  • Confirm transfer

Note: You may transfer to any of the ff. Smart Money account of D-Loads

  • 5577-5141-8008-6102
  • 5577-5141-8013-0108

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How do I replenish my d-load fund using BDO cash card?

First, link your BDO Cash Card account with your mobile number registered in D-Loads RT. Text

LINK <Your 16 digit smart money account number> pin.

Ex. LINK 6018539038825646 1234

You may transfer funds using your BDO Cash Card simply by sending

SEND <amount> 09178238999 to 2315.

Ex. SEND 1000 09178238999

After receiving the confirmation of the successful transfer from BDO Cash Card, please locate the reference number in the confirmation message from BDO and key in

BDO <Ref#>

Ex. BDO 91818383829918

and send it to 0917-8238999.

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Can I replenish my d-load fund through banks?

You may use the following bank accounts to deposit your payments:

  1. BDO S.A. # 1080030008 under Technominds Inc.
  2. Equitable-PCI S.A. # 1264-03999-8 under Technominds Inc.
  3. Metrobank S.A. # 513-3513500808 under Technominds Inc.
  4. Landbank C.A. # 000682-1026-40 under Technominds Inc.

Fax the validated deposit slip to (02) 632-1136. Do not forget to indicate your mobile number for fast crediting.

Or you may send the details of the deposit by texting

HELP <details of the deposit>

Ex. HELP I deposited 1000 at BDO Caloocan at 11:55pm

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How much is the transaction fee for all the commands?

Selling of loads and load fund are free of charge.

Special commands like CPIN, RESEND and FIND cost P2.

BAL and LINK cost P1 and LFOUT cost P20.CREATE costs P50.

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